FAQ
ShopMerge FAQ
What is ShopMerge?
ShopMerge is your go-to online store for high-quality pet supplies, including food, toys, grooming products, and accessories for your furry friends. We focus on safety, quality, and affordability, making it easy to keep your pets happy and healthy.
How can I place an order?
Browse our categories and click on the product you want. Select the quantity, size, or color (if applicable). Click Add to Cart, then Checkout. Enter your shipping information and complete payment. You’ll receive an order confirmation via email.
What payment methods do you accept?
We accept major payment options: Credit/Debit Cards (Visa, MasterCard, American Express), Shopify Payments, and other secure payment gateways integrated into our store.
Shipping Information
Order Processing / Preparation: 1–2 business days (time to prepare and pack your order before it ships).
Delivery Time: 4–9 business days (estimated delivery depending on your location).
Tracking: Once your order ships, you’ll receive a tracking number via email.
Note: Delivery times may vary slightly due to holidays, weekends, or carrier delays.
Can I track my order?
Yes! Use the tracking number sent to your email once your order ships to monitor its delivery status.
What is your return/exchange policy?
Items can be returned or exchanged within 14 days of delivery. Products must be unused, in original packaging, and in the same condition you received them. Contact our support team at support@shopmerge.site to start a return or exchange.
Do you offer free gifts or promotions?
Yes! We sometimes offer free gifts, bundles, or discounts. Check our homepage banners, promotions, or product pages for current offers.
Are your products safe and high quality?
Absolutely! We carefully select products from trusted suppliers to ensure quality, safety, and durability across all categories.
How can I contact ShopMerge?
You can reach us anytime at: Email: support@shopmerge.site, Facebook Messenger / Instagram DM: @ShopMergeOfficial. We usually respond within 24 hours.
Do you offer wholesale or bulk orders?
Yes! If you are interested in bulk purchases or wholesale, please contact us at support@shopmerge.site with your requirements, and we’ll provide special pricing.